Famille Nomade gives each order its full attention and strives to process each one as quickly as possible. An order confirmation will be sent by email within 24 hours of submitting your order. Your items will ship from Québec city via Canada Post within 48 hours of payment receipt. We will then email you a notification that your items have shipped and provide you with the tracking information, so you can monitor delivery online. You can also request express delivery (within Canada). For details and rates, please contact us at email@example.com.
Items purchased online will be delivered to the address you provide during check-out, unless a different delivery address is specified during the transaction. For security purposes, your signature is required upon delivery of the parcel. In the event that you are absent at time of delivery, a delivery notice will indicate the post office address where your parcel can be picked up. All Canadian orders are subject to the applicable taxes, which can vary by province of delivery. The total taxes will be calculated during the check-out process.
Customs fees for U.S. Orders
Famille Nomade is not responsible for any duties, taxes or brokerage charges that may be incurred when products are imported into the US. Any additional shipping costs, customs fees and taxes incurred for refused or returned-to-shipper parcels will be the sole responsibility of the customer.
We are happy to ship both domestically and internationally. For international orders, please email us a list of the items you wish to purchase and your international shipping address. We will provide you with a shipping quote prior to processing your order. When you approve the quote, we will send an email invoice that is payable online through PayPal. All import fees and taxes payable upon delivery are the sole responsibility of the customer. For additional information on such fees, contact your customs office or consumer rights office. Please note that orders shipping to international destinations may take longer to ship. However, we will provide an approximate delivery date by email once you make your online purchase. For international orders, please note that any additional duties and taxes assessed by customs are the sole responsibility of the customer.
Returns and refunds
We are committed to quality. Our products are selected with care for this reason. Each item is handmade and unique, and therefore may include some irregularities, without being damaged. This is the beauty of indie artistry. But if for any reason you are not fully satisfied, we will gladly accept returns within 14 days of the date of shipping. If you would like to return your purchase, you must contact us at firstname.lastname@example.org so we can give you specific instructions regarding your return. Returned items must be in their original condition and in their original packaging, and must show no signs of use. For your own security, we recommend that you return items using a shipping method with a tracking number. Famille Nomade disclaims any responsibility for any loss or damage resulting from delivery and does not refund shipping fees for item returns. Cost of shipping returns is the customer's exclusive responsibility, except in cases of a defective product or an error on our part.
U.S and international return
Item returns from the US must be shipped via the United States Postal Service (USPS). All items being returned must be identified as "Canadian Merchandise Returns" in the customer's customs declaration. If not so identified, parcels will not reach Famille Nomade, and sometimes will result in additional fees for the customer. Any parcels with associated brokerage costs will be refused. Shipping costs for items being returned are the customer's responsibility. Sale items are non-refundable. Money is refunded once the items are back in our possession. Please return your merchandise within 15 days for a full refund, to the following address: Famille Nomade: 1535 boulevard de l’Entente, Québec, QUÉBEC, Canada G1S 2V2